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The Importance of Using an EPA Certified HVAC Technician

Would you take your car to the high school student down the road to have your transmission repaired? Would you call a plumber to troubleshoot a problem with your home’s electrical system? Would you visit a dentist to have your blood pressure checked? We’re pretty sure you’re voting no to all. So, why would you trust your HVAC service to a technician who is not EPA certified? It’s the same thing – if you’re letting an uncertified HVAC technician work on your system, you have no way to ensure that they have the training, knowledge, experience and expertise to actually fix the problem. What’s worse, they may actually cause more damage in the long run.

Potential Problems

There are serious issues that can arise from using an uncertified HVAC technician. Perhaps the most obvious concern is high costs and long repair times due to their inabilty to diagnose the true problem. What generally happens is the unskilled technician will “change parts” until something works! Of course, the tech won’t be footing the bill for the parts or the repair time – you will. A certified technician can make an accurate assessment of the system and determine what’s going on, why it’s happened and what is needed to fix it.

Education and experience are required to work on modern HVAC equipment, and the wrong steps can cause further damage, which increases the potential for replacement of your entire system.

It is vital that you work with an EPA certified HVAC technician. How do you determine if a company is certified and what their reputation might be? The question is rarely asked, but when calling an air conditioning company for service, simply ask if their technicians are EPA certified. If you hear, “No, it’s not required.” That is FALSE! It is a federal requirement if the technician handles refrigerants.

Look for Award-Winning Service

One of the hallmarks of a quality HVAC service company is a reputation for providing outstanding solutions, repairs and work. It can be difficult to determine a company’s reputation based strictly on their service listings and website, though. One of the best ways to vet potential HVAC technicians is to look at their qualifications, awards, and customer reviews.

For instance, Berner A/C & Heat is rated A+ with the Better Business Bureau. That stands as strong testimony not only to our commitment to providing outstanding customer service each and every time, but also to the quality, education and effectiveness of our technicians.

Perhaps the most important thing to look for is a satisfaction guarantee. At Berner Air Conditioning & Heating, we offer a 100% satisfaction guarantee – we’re so confident that you’ll be completely satisfied with our work and the costs of your repair or service that we can offer that ironclad promise. Some companies offer far less – some offer no guarantee at all.

Working with a reputable HVAC technician is essential. At Berner A/C & Heat, we are committed to ensuring that our technicians are among the most professional and highly trained in the industry, as well as, to providing our customers with outstanding service at all times.